I slipped on a wet floor in my local supermarket and damaged the ligaments in my knee. I believe I may be eligible for compensation but would like to know if there is a procedure claims for medial collateral ligament injuries usually follow?

The procedure claims for medial collateral ligament injuries follow is generally the same process for all personal injury claims. To successfully claim compensation, a third party must be at least partially to blame for the accident and your subsequent injury. In this instance you will likely be seeking to demonstrate that the supermarket’s negligence resulted in your injury.

Supermarkets have a duty of care to their customers and are responsible for their safety while they are on the premises. Successful claims for medial collateral ligament injuries will demonstrate beyond reasonable doubt that the supermarket failed to provide a duty of care to the claimant, this is done by using evidence to substantiate the claim. For example, in the immediate aftermath of the accident, it is strongly recommended you visit a doctor or your GP. They will tend to your injuries and also make a record of the injury in you medical history, this can then be used to support any potential compensation claim. Testimonies from people who saw the incident as well as any CCTV footage or photographs could also be very useful.

You should make an entry in the supermarket’s ‘Accident Report Book’ about your injury and speak with a personal injury solicitor. It is not uncommon to receive an early offer of compensation from the supermarket’s insurance company at this stage, usually the supermarket is required to inform them about an accident when an entry is made in the accident report book.

All offers of compensation should be referred to your solicitor, it is likely they will have dealt with medial collateral ligament injuries before and therefore will be able to evaluate your claim and advise accordingly whether you should accept the insurer’s offer of compensation or pursue the claim further.